EAB provides Technical Support, Internet & IT solutions in St. Albans, Hertfordshire UK.

Technical support

As the use of Internet technologies (web pages, email services) becomes even more critical to modern organisations, it is essential that you protect your business from downtime caused by hardware failure, virus attacks or badly configured servers.

Your company can benefit from our experience gained as a web hosting company. We have to maintain our servers so that they serve web pages and safely deliver mail 24 hours a day, every day safe from the vast array of malicious attacks aimed at all servers on the Internet.. Our experience gained over the last 14 years can provide you with complete peace of mind.

So why not let EAB look after your Intranet/email/web/application servers whilst you get on with your primary business activities?

If we didn’t initially procure, install and configure your systems we can carry out a network audit to assess your support needs. This would enable us to formulate an appropriate support plan, tailored to your business requirements.

The audit consists of a comprehensive analysis of the network, servers and the individual PC's/workstations:

• Evaluation of the network infrastructure (does it support your current, future needs?)
• Analysis of security (firewall, anti virus)
• Main applications analysis (sharing, backup, security)
• PC performance (malware, spyware, defragmentation etc.)
• Analysis of email and web services

Following the audit we would draw up a support plan to ensure cost-effective ongoing maintenance of your IT assets, which should also result in reduced total cost of ownership.

The ongoing maintenance includes regular visits and/or remote monitoring which will minimize system crashes and associated downtime. Typical activities include:

• Making sure that all your software is up-to-date
• Download MS security hot fixes
• Verify disaster recovery plans
• Verify anti-virus definitions are up-to-date
• Check network security
• Create/modify user and email accounts
• Troubleshoot user logged issues
• Regular hardware maintenance

Please fill in our enquiry form or call us to arrange an initial consultation.